HOW DOES THE EXTERNAL COACH / MEDIATOR WORK (WHAT DOES HE / SHE MAKE IN A DIFFERENT WAY)?

The Coach …

• works with the individual person.
• develops solutions with and for the client.
• helps people to help themselves.
• offers support in order to realize and clear fixed patterns
  of thought and action.

The Mediator …

• engages both conflicting parties.
• provides clear rules as well as a clear structure.
• initially acts as “translator” of the individual statements of the
  conflicting parties.
• enables and helps the conflicting parties to understand each other.
  Both parties shall understand why the respective behaviour is
  important and then learn, why the other one is troubled.

What advantages result from the respective methods?

• Solutions will be found by the conflicting parties all by themselves. Therefor, solutions are acceptable and implementable (sense of self-government).
• The conflicting parties are able to continue common work.
• Dismissals may be avoided.
• Improved capability to solve future conflicts (internal / bilateral)
  in an earlier and better way
• The amount of working days lost through illness may be diminished.
• Cost may be reduced, productivity increased.
• How many job-related conflicts latently smouldering do you have at the moment?
• Do you ask yourself what you may contribute in order to find a solution?

I am at your disposal – feel free to call me! You are welcome!